@privateger the first lesson we learned on play testing in both of my studies was to remember that the we (probably) shouldn't implement the suggestions of the testers.
After all they aren't the designers, listing to why they suggest what they suggest rather than what.
@robinsyl oh don't worry most of my colleges stuff is already outsourced to microsoft. (We used to have our own stuff and everyone got pissed off when we swapped but big bucks where paid)